Check out our Refund policy

When purchasing goods from us, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that you have the right to cancel your purchase by notifying us within 14 days of receiving the ordered item (the cancellation period).

Note: The right of withdrawal does not apply to goods with a broken seal or without a price tag/tag.

For health and hygiene reasons, underwear, pacifiers, baby bottles, nursing pads and hair accessories cannot be returned. Exceptions are made for returns of nursing bras (if you have tried with nursing pads) and swimwear (that have been tried on over underwear).

Due to safety reasons, the right of withdrawal does not apply to mounted strollers and car seats. You have the right to open the packaging and check, for example, the color of the product. If you are unsure whether the right of withdrawal applies, please contact our customer service.

When you cancel your purchase and have registered your return digitally within 14 days, the amount you paid for the item including original delivery costs will be refunded.

The refund will be made no later than 14 days from the date we received your notice of exercise of the right of withdrawal. Read more here.

We ship all orders from the EU, therefore taxes and fees may apply if you place an order to a country outside the EU. We always recommend checking with the local customs office for more information.

Track Your Order